YouTube Rainmakers Fulfillment Policy Overview YouTube Rainmakers (the “Company”) provides digital courses and marketing consulting services under Done-For-You (DFY) and Done-With-You (DWY) packages. We are committed to transparent business practices and meeting the highest standards of e-commerce compliance. This Fulfillment Policy outlines how we deliver our products and services, our refund and cancellation terms, promotional offer conditions, and client obligations. It is designed to satisfy Stripe’s website requirements and card network rules, ensuring you have clear information and a secure, trustworthy purchasing experience. Description of Services Digital Courses: We offer online training courses (e.g. the Rainmaker Course) that teach professionals (such as lawyers, financial advisors, and other service providers) how to grow their YouTube presence. These courses are delivered entirely online through video modules, downloadable materials, and a secure portal for which customers receive login credentials. Consulting and DFY Services: In addition to self-paced courses, we provide personalized consulting (“Done-With-You”) and fully managed marketing services (“Done-For-You”) for YouTube marketing. These service packages typically span a 6-month engagement contract, during which we collaborate with (or work on behalf of) the client to build and optimize their YouTube channel. All content and deliverables in these services are digital (such as video content, strategy documents, online meetings, and analytics reports). No physical goods are sold or shipped in any of our offerings – everything is delivered electronically. Delivery of Digital Products and Services For digital course purchases, access is delivered via email with login credentials or enrollment instructions immediately upon payment (or within a maximum of 24 hours). You will be able to access the course content online through our portal as soon as your enrollment is processed. For consulting (DWY) and DFY service packages, fulfillment is coordinated directly with you. After signing up, our team will contact you (typically within 1–2 business days) to schedule an onboarding call and plan the delivery of services. We then deliver the agreed-upon services over the course of the contract period (usually six months). Key deliverables such as content calendars, video scripts, and strategy plans will be provided digitally via email or shared cloud folders. Video content created as part of DFY services will be delivered by uploading to your YouTube channel or via file transfer as appropriate. Delivery Timeline: We strive to meet all timeline commitments outlined in your service agreement. In general, major deliverables occur within the first three months of the engagement (the “fulfillment period”), followed by ongoing support or additional content as per contract for the remainder of the 6-month term. Because all products are delivered electronically, there are no shipping fees or physical shipping times to consider. If you have any questions about accessing your digital products or the status of deliverables, you can contact us at any time for assistance. Refund Policy We maintain a fair refund policy: because our products are digital and involve significant up-front work, we generally do not offer refunds except under specific circumstances. If YouTube Rainmakers fails to deliver the services or deliverables promised in your agreement within the agreed timeframe (i.e. if we do not fulfill our obligations under the 6-month contract), you are entitled to request a refund. Such requests will be evaluated on a case-by-case basis. If we confirm that we did not provide the service as contracted, we will issue an appropriate refund (full or prorated, depending on the extent of the unfulfilled work). Outside of the above scenario, all sales are final. Once you gain access to a digital course or we commence consulting services, you have received valuable knowledge and resources that cannot be returned. Change-of-mind, lack of usage, or dissatisfaction after substantial completion of the service are not grounds for a refund. (This is standard for intangible digital products and services in the industry.) We encourage you to carefully evaluate our offerings and ask any questions before purchase. If you need clarification about a program, we will gladly provide more information to help you make an informed decision prior to payment. If you believe you are eligible for a refund due to non-fulfillment of our obligations, please contact us at the support email or phone number below with the details. We will make every good-faith effort to address your concerns promptly. Communicating openly in this way helps us resolve issues and maintain trust, minimizing the need for formal disputes. Cancellation Policy Our services are typically delivered as one-time purchases or fixed-duration contracts rather than ongoing subscriptions. Once you enroll in a 6-month program or purchase access to a digital course, you are committing to the full term of the service. Cancellations or early terminations initiated by the client are generally not permitted, due to the extensive planning and resource allocation that begins immediately upon enrollment. In other words, we do not allow you to simply cancel part-way through and expect a refund of the remaining contract, except in the situation described in our Refund Policy above. For services that involve installment payment plans or subscriptions (if applicable), by agreeing to the purchase you authorize us to charge your payment method for the agreed installments over the contract period. The schedule and amount of payments will be clearly disclosed before you checkout or sign the contract. If, for some reason, you need to request a cancellation of a subscription or payment plan, you must contact us to discuss the situation. Note that cancelling a payment plan does not entitle you to a refund of past payments, and any delivered materials/services will still be governed by the refund terms above. We reserve the right to consider exceptions in extraordinary circumstances, but we are not obligated to provide cancellations or refunds outside the conditions stated in this policy. In the unlikely event that YouTube Rainmakers must cancel a service (for example, due to our own inability to continue the program), we will notify you as soon as possible and provide a fair resolution, such as a prorated refund for any portion of the service that was paid for but not delivered. Return Policy Due to the nature of digital products, there is no physical item to return. Once access to a course is granted or a service deliverable has been provided, it cannot be "returned" or undone. Therefore, we do not have a traditional return or exchange process for our digital offerings. Instead, any issues with your purchase will be addressed via the refund/cancellation policies outlined above (for example, if content was not delivered as promised). We stand by the quality of our digital content and services, and will work with you to ensure you receive everything as described. If any digital content is defective or inaccessible, we will correct it so that you get the full value of your purchase. Promotions and Bonuses We occasionally offer promotional bonuses or special deals, and we commit to disclosing all relevant terms of these promotions clearly to our customers. Below are some of our typical promotional practices: • Complimentary Mini-Courses: From time to time, we may include a free mini-course or similar digital resource as a bonus for signing up for one of our programs. Such bonus content is provided at no additional charge and is delivered digitally (often via email or through our course portal, typically at the time of purchase or shortly thereafter). The availability and eligibility requirements (for example, being a new client or purchasing during a specific promotional period) will be specified in the promotional materials. Bonus courses carry no cash value and are not transferable. In the event that a main service purchase that included a bonus is refunded (in the rare case a refund is granted), access to the bonus course will be revoked. • DFY Client Perks: Clients who enroll in our Done-For-You service package (Rainmaker Productions) receive complimentary access to our flagship YouTube marketing course as part of the package. This is a value-added benefit to support your learning while we handle your YouTube marketing. Access to the course will be granted shortly after the DFY service contract begins, and remains available for at least the duration of the service (often we extend access beyond the contract as a courtesy). This free access is provided as long as the DFY service is active; if the DFY agreement is terminated early or rendered void, standard access fees for the course may apply if you wish to continue having access to that course. All promotional offers (including any free trials, discounts, or bonus content) will be presented with clear terms, including any expiration dates or special conditions, in compliance with Stripe’s transparency requirements. We do not engage in any misleading or hidden promotions — our goal is that you know exactly what you're getting when you take advantage of an offer. Client Commitments and Restrictions When you enter into a service agreement with YouTube Rainmakers, you agree to certain additional terms intended to protect both your investment and our business’s proprietary knowledge. These terms (outlined below) are part of your contract and are disclosed here for transparency: 1. Exclusivity During Service: For the duration of our active fulfillment period (generally the initial 3 months of the 6-month program during which we are actively creating and delivering your content), you agree not to engage any other company or consultant offering similar YouTube marketing services in your immediate geographic area. This ensures that efforts are not duplicated or working at cross-purposes, and it allows us to provide you with focused, exclusive attention. (Likewise, we typically avoid taking on another client in the exact same niche and region during your fulfillment period, to maintain exclusivity for your benefit.) This mutual exclusivity helps maximize results for you without conflict. 2. Non-Compete After Service: By joining our program, you gain access to specialized course materials, strategies, and know-how. You agree that you will not use the knowledge or materials obtained from YouTube Rainmakers to create a directly competing coaching or marketing service. This non-compete obligation applies for a period of three (3) years after your fulfillment is complete. In other words, you should not start a business substantially similar to YouTube Rainmakers (for example, a YouTube marketing coaching program or agency) using the insights or intellectual property from our course or sessions, for three years post-service. This clause is intended to protect our intellectual property and the integrity of our content. (Note: This does not restrict you from using the YouTube growth knowledge and skills you learn to improve your own business or even to help friends/colleagues informally; it only restricts the establishment of a directly competing service using our proprietary methods during that time frame.) If a client is found to be in violation of the above commitments, it may be considered a breach of contract. We reserve the right to terminate any ongoing services and/or pursue appropriate legal remedies if these terms are violated. These restrictions are not meant to hinder your business growth – on the contrary, they ensure that our clients receive unique value and that the strategies we share maintain their effectiveness and exclusivity. We appreciate your understanding and cooperation in upholding these terms, which ultimately benefit all clients by preserving the value of our services. Pricing, Payment, and Currency All prices for our courses and service packages are listed in United States Dollars (USD). The price shown for each product or program is the final price for that item (excluding any applicable taxes, which will be clearly disclosed at checkout if relevant). We do not add hidden surcharges or fees. If we offer any discounts or special promotions, those will be applied or noted at checkout so you can see exactly what you are paying. We accept major credit and debit cards as payment, including Visa, MasterCard, American Express, and Discover. The logos of these card brands are displayed on our checkout page to let you know we accept them. All payments are processed securely via Stripe, our third-party payment processor. Stripe is certified PCI-DSS compliant, which means it adheres to the stringent security standards required by the credit card industry. We ensure that our integration with Stripe meets these security standards as well. Your card information is handled through Stripe’s secure, encrypted system and is not stored on our servers. (We also support Stripe-supported digital wallet payments, such as Apple Pay or Google Pay, for your convenience, if available.) For services with installment payment plans or recurring subscriptions (when offered), the payment schedule and amounts will be clearly presented to you before you finalize your purchase. By entering into a payment plan, you authorize YouTube Rainmakers to charge your saved payment method for each installment as agreed. You will receive an electronic receipt or invoice for each payment. We recommend that you save copies of your receipts and this policy for your records. Secure Checkout: All transactions on our website are conducted over a secure, encrypted connection. Our checkout pages use HTTPS (SSL/TLS) encryption to protect your personal and payment information. You can verify this by looking for the padlock icon in your browser’s address bar when making a purchase. We comply with applicable Payment Card Industry (PCI) security standards and follow e-commerce best practices to safeguard your data during payment. In addition, our checkout page clearly identifies our business name (YouTube Rainmakers) so that you know who you are transacting with, and it provides a link to this policy and our terms. These measures help ensure a safe and smooth checkout experience for our customers. Privacy Policy Your privacy is very important to us. We collect only the information necessary to process your order and deliver our services – for example, your name, email address, billing information, and details relevant to your YouTube channel (for service clients). Any personal information you provide is governed by our Privacy Policy (see the Privacy Policy page on our website). Our Privacy Policy describes in detail how we collect, use, store, and protect your data. In summary, we do not sell your personal information to third parties. We use your data only for legitimate purposes such as providing our services, processing payments (via Stripe), communicating with you about your account or updates, and as otherwise described in the Privacy Policy. We may share necessary information with trusted partners only to the extent needed to fulfill your order (for instance, with Stripe to process a payment), and all such parties are also required to keep your information secure. By using our site or purchasing our services, you consent to the data practices described in the Privacy Policy. We implement appropriate security measures (both technical and organizational) to safeguard your personal information, in compliance with relevant data protection laws. If you have any questions about how your information is handled, please review the Privacy Policy or contact us. We are happy to explain how we protect your privacy and data security. Terms of Service and Legal Compliance This Fulfillment Policy is part of our broader Terms of Service (sometimes called Terms and Conditions or User Agreement). By purchasing a course or service from YouTube Rainmakers, you are also agreeing to abide by all the terms and conditions posted on our site. We encourage you to review our Terms of Service page for full details on topics such as intellectual property rights, limitation of liability, and dispute resolution procedures. In the event of any conflict between this Fulfillment Policy and the general Terms of Service, the specific policies in this document will govern matters of purchase fulfillment, while the remaining general terms of the Terms of Service still apply. Our Terms of Service and policies are intended to comply with card network rules and industry best practices. We periodically review these terms to ensure they remain up-to-date with any changes in laws, regulations, or Stripe’s requirements. If we make significant changes to our terms or policies, we will notify clients via email or by posting a prominent notice on our website. Your continued use of our services after such changes signifies your acceptance of the updated terms. Contact Information We believe in providing multiple contact methods for customer support, so you can easily reach us with questions or concerns. If you need assistance at any stage (before or after a purchase), please contact us through any of the methods below: • Email: [email protected] • Phone: (817) 877-5200 (available Monday–Friday, 9:00 am – 5:00 pm Central Time) • Business Address: YouTube Rainmakers (c/o The Hampton Law Firm), 115 W. 2nd Street, Suite 201, Fort Worth, TX 76102, USA Additionally, you may use the contact form on our website’s Contact Us page to send us a message directly. We strive to respond to all inquiries within 1–2 business days. Having multiple ways to contact us helps ensure you can get help quickly if needed, which is part of our commitment to customer service and transparency. ________________________________________ By purchasing any product or service from YouTube Rainmakers, you indicate that you have read and agree to this Fulfillment Policy. If you have any questions about the policy, please contact us prior to making a purchase. We are here to help and want you to feel comfortable and informed when doing business with us.